1. Refund Policy 
   We are committed to providing customers with high-quality women’s sportswear and ensuring that you have a satisfactory shopping experience. If you are not satisfied with the product you purchased, you can apply for a refund within 30 days of receiving the product.
2. Eligibility
   The following products are eligible for a refund:
   Products that have not been used since receipt and are in original condition (including tags and packaging intact).
   Products that are not as described or have quality problems.
   The following situations are not eligible for a refund policy:

Products that have been used or washed.
Special sale items, promotional items, and special customized items.
Normal wear and tear of the product after use.

3. Refund Request Process
   To request a refund, please follow the steps below:

Contact Customer Service: Within 14 days of receiving the product, please contact our customer service team by email or phone and provide your order number and the reason for the refund.
Get Refund Authorization: Customer Service will review your application and provide you with a return authorization and return address if approved.
Return the product: Please return the product to the address provided by Customer Service and make sure to choose a trackable shipping method to prevent loss. Please retain the mailing receipt.
Product inspection: We will inspect the returned goods after receiving them to confirm that they meet the refund conditions.
Refund processing: If approved, we will process the refund within 2 business days and the amount will be returned to the original payment account.

4. Refund method
   The refund will be processed using your original payment method. Specific methods include:

Credit card refunds will be returned to the corresponding credit card account.
Other payment methods will be refunded to the corresponding account.

5. Shipping costs
   When refunding, the original shipping costs are generally not refunded unless the return is due to product defects or wrong shipments. In this case, the round-trip shipping costs will be borne by us.
6. Refund time
   The refund processing time is generally 2 business days, and the specific arrival time may vary depending on the processing speed of the bank or payment platform.
7. Example situation
   Quality issues: If the received goods are obviously defective or damaged, you can apply for a full refund or exchange; we will bear the relevant shipping costs.
   Wrong shipment: If we send the wrong product, you can request a return and get a refund, and the shipping costs will be borne by us.
8. Contact Us
   If you have any questions or need further assistance with the refund process, please feel free to contact our customer service team:

Email: biancaelliott@elegantessencecollc.com
Phone: 3602822112
We will be happy to help you resolve the issue and ensure your shopping experience is pleasant and worry-free.

Please adjust your refund policy and process accordingly to ensure it accurately reflects your website’s operating policies. If you have any other needs, please let me know!